Key Benefits

How to Get Insured

  • Apply by phone

    Call 800 SUKOON (785666) to apply for a health insurance plan and enroll over the phone.

  • Apply in person

    Walk into one of our  branches  to get information, apply, and enrol in person.

  • Apply by Email

    Drop us an email with all your details at service@sukoon.com and we'll get back to you soon.

  • Apply by phone

    Call us at 800 SUKOON (785666) for more information and to enrol over the phone.

Request a call back from one of our insurance experts.

Coverage Details

Total Annual Limit Coverage & Pre-existing

TPL Basic Silver Gold Platinum
On-site repair Up to 30 minutes Up to 30 minutes Up to 30 minutes Up to 30 minutes Up to 30 minutes
Towing 200 USD 200 USD 200 USD 250 USD 250 USD
Removal and extraction 400 USD 400 USD 500 USD 500 USD 500 USD
Flat tire Actual expenses Actual expenses Actual expenses Actual expenses Actual expenses
Out of fuel Actual expenses Actual expenses Actual expenses Actual expenses Actual expenses
Dead battery Actual expenses Actual expenses Actual expenses Actual expenses Actual expenses
Locked out Actual expenses Actual expenses Actual expenses Actual expenses Actual expenses
Transportation of the insured vehicle Actual expenses Actual expenses Actual expenses
Deposit and custody 200 USD 250 USD 250 USD
Section 2: Services to beneficiaries traveling in the insured vehicle
Hotel accommodation abroad 120 USD/night
Max 3 nights		 200 USD/night
Max 3 nights
Return home or journey continuation Max 400 USD Max 400 USD
Professional driver service Actual expenses Actual expenses
Section 3: Transported luggage in the insured vehicle benefits.
Luggage theft, disappearance, destruction or damage 100 USD per person
Max 200 per car		 200 USD per person
Max 400 per car
Section 4: Medical & Personal Assistance Abroad.
Medical, hospitalization, surgical and pharmaceutical expenses 5,000 USD
Deductible 200		 10,000 USD
Deductible 100
Transportation or repatriation Actual expenses Actual expenses
Extension of stay abroad 150 USD per night
Max 1,500		 200 USD per night
Max 2,000
Travel and accommodation of one immediate family member Actual expenses Actual expenses
Escort of dependent child. Actual expenses Actual expenses
Repatriation of family member travelling with the insured. Actual expenses Actual expenses
Repatriation of mortal remains. 2,500 USD Within GCC
5,000 USD rest of the world		 5,000 USD Within GCC
10,000 USD rest of the world
Section 5: Assistance Services Abroad.
Delivery of medicines Actual expenses Actual expenses
Relay of messages Actual expenses Actual expenses
Emergency return home following death of a close family member Actual expenses Actual expenses
Travel costs incurred following damage at home. Actual expenses Actual expenses
Section 6: Checked-in luggage
Compensation for in-flight loss of checked-in baggage. 200 USD after 24 hours 250 USD after 24 hours
Location and forwarding of baggage and personal effects Actual expenses Actual expenses
Automobile Registration Renewal Services (RTA) 1 time a year 1 time a year
Geographical scope and area of cover per plan
Section 1 GCC GCC GCC GCC + Levant GCC + Levant
Section 2 Outside CoR Outside CoR Outside CoR
Section 3 Outside CoR Outside CoR Outside CoR
Section 4 Outside CoR Outside CoR
Section 5 Outside CoR Outside CoR
Section 6 Outside CoR Outside CoR

Product Resources

FAQs

  • You should be fine even if you don't have your physical medical card with you. Healthcare providers across the UAE have access to our online platform where they can validate your insurance details using your Emirates ID or your eCard that's available on the mySukoon portal and mySukoon mobile app (available on Google PlayStore and Apple App Store). For your ease, we advise you to download and save the eCards to your mobile phones.

     

    International direct billing is managed by our network partner MSH International. They too can validate your eligibility with your eCard.

  • Don't worry. We've got you covered. Your medical insurance card number was shared as part of the onboarding email sent to you from noreply@sukoon.com. If you are unable to find it, kindly contact your HR or insurance coordinator. Alternatively, you can call us on our toll-free number 800 SUKOON (785666) and get your card number after verifying your identity. Kindly keep your passport copy handy before making the call, as the executive may request for these details to validate your identity.

  • The coinsurance or co-pay is the percentage or amount you will need to pay the hospital or healthcare provider for all services that are covered under your policy. In your case, you will need to pay 20% of the total bill from your side.

  • Brokers, the policyholder and the insured members have access to mySukoon to generate the eCard. If you are a broker or policyholder, then kindly contact your Relationship Manager for your mySukoon access, if you don’t have an account already. Insured members can register themselves instantly using their email address, UAE registered mobile number, date of birth, Emirates ID or healthcare insurance card number.

  • mySukoon is a mobile app exclusively available to all our customers. The app is available on the Apple App Store and the Android Play Store as ‘mySukoon’.
     
    The app allows you to submit and track your reimbursement claims, find the network providers closest to you, generate the eCard for yourself and your dependents. The login details for the app are the same as those for the mySukoon portal.

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What our customers think

  • The claim was processed within no time & the approved amount was transferred online on the same day I got the claim summary report. Much appreciated.

    Firoz

  • I am using Sukoon from the last 5 months. Very good service. I applied for a reimbursement request through the mySukoon app and I received the approval within three working days.

    Drisya

  • The claim reimbursement is quick and fast. The claim amount is auto-transferred to bank account and the claim summary is received with details.

    Ayushi

  • I have not faced any difficulty in reimbursing my filed reimbursement. No delays, no unnecessary cutting of dues. Received within the given time.

    Ali

  • You're accomodating our needs fast, and because of that, we don't need to wait long time for your approval, especially during an emergency. Thank you.

    Arlene

  • Very fast processing of my medical reimbursement. I was contacted throughout the process with updates. Very friendly, fast and informative throughout.

    Anthony

  • The claim was processed within no time & the approved amount was transferred online on the same day I got the claim summary report. Much appreciated.

    Firoz

  • Quick online cover for our DHA-compliant health insurance plans 

    • The best and most affordable health insurance plans in the UAE
    • Wide network of healthcare providers for direct billing  
    • Full scope of online support for all medical insurance needs from the leading insurance company in the region

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