Assistance Programme

As long as you're connected to us, you're never far from help. 

With Oman Insurance Company's Assistance Programme, we've got you covered for all common roadside emergencies, including towing, tire changes, gasoline delivery, breakdown, lock-out assistance, and dead battery services.

Most importantly, you get the peace of mind that no matter when or where you run into issues with your car, you're getting a helping hand soon. Our emergency services are available to you across the UAE and GCC 24 hours a day, 365 days a year.

Download AssistPal for instant assistance. 

AssistPal is a free smartphone app available exclusively to all our motor insurance customers. You can use it to instantly and easily request assistance in cases of roadside emergencies. It is available for both Apple and Android users.

On receiving your request, our service provider will automatically detect your precise location, dispatch the closest responder and confirm that help is on the way.

AssistPal is available for download on both the Apple App Store and the Google Play Store. Download it today for an added layer of safety and assurance on the road.

Key Benefits

Covers and Limits

Total Annual Limit Coverage & Pre-existing

TPL / Basic Silver Gold Platinum Platinum+
On-site repair NA NA Up to 30 minutes Up to 30 minutes Up to 30 minutes
Towing 125 USD 200 USD 250 USD 400 USD 500 USD
Removal and extraction NA 400 USD 500 USD 800 USD 1000 USD
Flat tire Actual expenses Actual expenses Actual expenses Actual expenses Actual expenses
Out of fuel Actual expenses Actual expenses Actual expenses Actual expenses Actual expenses
Dead battery Actual expenses Actual expenses Actual expenses Actual expenses Actual expenses
Locked out Actual expenses Actual expenses Actual expenses Actual expenses Actual expenses
Transportation of the insured vehicle NA NA NA Actual expenses Actual expenses
Deposit and custody NA 200 USD 250 USD 400 USD 500 USD
Automobile Registration Renewal Services (RTA) NA NA 1 time a year 1 time a year 1 time a year
Geographical scope and area of cover per plan
UAE UAE UAE GCC GCC GCC
Qatar Qatar Qatar GCC GCC GCC
Oman Oman Oman GCC GCC GCC