As a leading insurer in the region, Oman Insurance always works towards setting a precedent for excellence in the industry. The company emerged as a winner of two accolades – ‘Digital Initiative of the Year’ (second time in a row) and ‘Educational & Training Initiative of the Year’ at the InsureTek Golden Shield Excellence Awards 2022.
The company has made remarkable progress through its digital investments in Cloud, Zero code, APIfication and Remote technologies which have enabled it to launch industry-leading automation and service availability. The augmentation of existing digital channels and launching of digital solutions across the business lines has helped it to reduce turnaround times and improve customer satisfaction. The 50% reduction achieved in motor claims processing with end-to-end integration, 99.9% of IT Service availability, enablement of medical reimbursement claim submission by partners leveraging the APIs are just some of the several examples in this regard.
Furthermore, the state-of-the-art Oman Insurance Academy facilitated learning and development based on the company’s integrated products and services, total quality management and customer-centricity. E-learning became the centre stage for almost all training purposes. The academy also launched the first-of-its-kind virtual business simulation games for the sales team and the UAE nationals, amongst many other innovative solutions.
These accolades have reinforced the company’s position as a reference in the region for customer experience and also reflect on its strong belief in being an innovator in the industry.
InsureTek is a leading global forum in the MENA region focused on the advancement of the insurance sector in the Middle East.
