Assistance Programme

As long as you're connected to us, you're never far from help. 

With Oman Insurance Company's Assistance Programme, we've got you covered for all common roadside emergencies, including towing, tire changes, gasoline delivery, breakdown, lock-out assistance, and dead battery services.

Most importantly, you get the peace of mind that no matter when or where you run into issues with your car, you're getting a helping hand soon. Our emergency services are available to you across the UAE and GCC 24 hours a day, 365 days a year.

Download AssistPal for instant assistance. 

AssistPal is a free smartphone app available exclusively to all our motor insurance customers. You can use it to instantly and easily request assistance in cases of roadside emergencies. It is available for both Apple and Android users.

On receiving your request, our service provider will automatically detect your precise location, dispatch the closest responder and confirm that help is on the way.

AssistPal is available for download on both the Apple App Store and the Google Play Store. Download it today for an added layer of safety and assurance on the road.

Key Benefits

Covers and Limits

Total Annual Limit Coverage & Pre-existing

TPL Basic Silver Gold Platinum
On-site repair Up to 30 minutes Up to 30 minutes Up to 30 minutes Up to 30 minutes Up to 30 minutes
Towing 200 USD 200 USD 200 USD 250 USD 250 USD
Removal and extraction 400 USD 400 USD 500 USD 500 USD 500 USD
Flat tire Actual expenses Actual expenses Actual expenses Actual expenses Actual expenses
Out of fuel Actual expenses Actual expenses Actual expenses Actual expenses Actual expenses
Dead battery Actual expenses Actual expenses Actual expenses Actual expenses Actual expenses
Locked out Actual expenses Actual expenses Actual expenses Actual expenses Actual expenses
Transportation of the insured vehicle Actual expenses Actual expenses Actual expenses
Deposit and custody 200 USD 250 USD 250 USD
Section 2: Services to beneficiaries traveling in the insured vehicle
Hotel accommodation abroad 120 USD/night
Max 3 nights
200 USD/night
Max 3 nights
Return home or journey continuation Max 400 USD Max 400 USD
Professional driver service Actual expenses Actual expenses
Section 3: Transported luggage in the insured vehicle benefits
Luggage theft, disappearance, destruction or damage 100 USD per person
Max 200 per car
200 USD per person
Max 400 per car
Section 4: Medical & Personal Assistance Abroad
Medical, hospitalization, surgical and pharmaceutical expenses 5,000 USD
Deductible 200
10,000 USD
Deductible 100
Transportation or repatriation Actual expenses Actual expenses
Extension of stay abroad 150 USD per night
Max 1,500
200 USD per night
Max 2,000
Travel and accommodation of one immediate family member Actual expenses Actual expenses
Escort of dependent child Actual expenses Actual expenses
Repatriation of family member travelling with the insured Actual expenses Actual expenses
Repatriation of mortal remains 2,500 USD Within GCC
5,000 USD rest of the world
5,000 USD Within GCC
10,000 USD rest of the world
Section 5: Assistance Services Abroad
Delivery of medicines Actual expenses Actual expenses
Relay of messages Actual expenses Actual expenses
Emergency return home following death of a close family member Actual expenses Actual expenses
Travel costs incurred following damage at home Actual expenses Actual expenses
Section 6: Checked-in luggage
Compensation for in-flight loss of checked-in baggage 200 USD after 24 hours 250 USD after 24 hours
Location and forwarding of baggage and personal effects Actual expenses Actual expenses
Automobile Registration Renewal Services (RTA) 1 time a year 1 time a year
Geographical scope and area of cover per plan
Section 1 GCC GCC GCC GCC + Levant GCC + Levant
Section 2 Outside CoR Outside CoR Outside CoR
Section 3 Outside CoR Outside CoR Outside CoR
Section 4 Outside CoR Outside CoR
Section 5 Outside CoR Outside CoR
Section 6 Outside CoR Outside CoR