Assistance Programme
With Oman Insurance Company's Assistance Programme, we've got you covered for all common roadside emergencies, including towing, tire changes, gasoline delivery, breakdown, lock-out assistance, and dead battery services.
Most importantly, you get the peace of mind that no matter when or where you run into issues with your car, you're getting a helping hand soon. Our emergency services are available to you across the UAE and GCC 24 hours a day, 365 days a year.
Download AssistPal for instant assistance.
AssistPal is a free smartphone app available exclusively to all our motor insurance customers. You can use it to instantly and easily request assistance in cases of roadside emergencies. It is available for both Apple and Android users.
On receiving your request, our service provider will automatically detect your precise location, dispatch the closest responder and confirm that help is on the way.
AssistPal is available for download on both the Apple App Store and the Google Play Store. Download it today for an added layer of safety and assurance on the road.
Key Benefits
Covers and Limits
Total Annual Limit Coverage & Pre-existing
TPL | Basic | Silver | Gold | Platinum | |
On-site repair | Up to 30 minutes | Up to 30 minutes | Up to 30 minutes | Up to 30 minutes | Up to 30 minutes |
Towing | 200 USD | 200 USD | 200 USD | 250 USD | 250 USD |
Removal and extraction | 400 USD | 400 USD | 500 USD | 500 USD | 500 USD |
Flat tire | Actual expenses | Actual expenses | Actual expenses | Actual expenses | Actual expenses |
Out of fuel | Actual expenses | Actual expenses | Actual expenses | Actual expenses | Actual expenses |
Dead battery | Actual expenses | Actual expenses | Actual expenses | Actual expenses | Actual expenses |
Locked out | Actual expenses | Actual expenses | Actual expenses | Actual expenses | Actual expenses |
Transportation of the insured vehicle | Actual expenses | Actual expenses | Actual expenses | ||
Deposit and custody | 200 USD | 250 USD | 250 USD | ||
Section 2: Services to beneficiaries traveling in the insured vehicle | |||||
Hotel accommodation abroad | 120 USD/night Max 3 nights |
200 USD/night Max 3 nights |
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Return home or journey continuation | Max 400 USD | Max 400 USD | |||
Professional driver service | Actual expenses | Actual expenses | |||
Section 3: Transported luggage in the insured vehicle benefits | |||||
Luggage theft, disappearance, destruction or damage | 100 USD per person Max 200 per car |
200 USD per person Max 400 per car |
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Section 4: Medical & Personal Assistance Abroad | |||||
Medical, hospitalization, surgical and pharmaceutical expenses | 5,000 USD Deductible 200 |
10,000 USD Deductible 100 |
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Transportation or repatriation | Actual expenses | Actual expenses | |||
Extension of stay abroad | 150 USD per night Max 1,500 |
200 USD per night Max 2,000 |
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Travel and accommodation of one immediate family member | Actual expenses | Actual expenses | |||
Escort of dependent child | Actual expenses | Actual expenses | |||
Repatriation of family member travelling with the insured | Actual expenses | Actual expenses | |||
Repatriation of mortal remains | 2,500 USD Within GCC 5,000 USD rest of the world |
5,000 USD Within GCC 10,000 USD rest of the world |
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Section 5: Assistance Services Abroad | |||||
Delivery of medicines | Actual expenses | Actual expenses | |||
Relay of messages | Actual expenses | Actual expenses | |||
Emergency return home following death of a close family member | Actual expenses | Actual expenses | |||
Travel costs incurred following damage at home | Actual expenses | Actual expenses | |||
Section 6: Checked-in luggage | |||||
Compensation for in-flight loss of checked-in baggage | 200 USD after 24 hours | 250 USD after 24 hours | |||
Location and forwarding of baggage and personal effects | Actual expenses | Actual expenses | |||
Automobile Registration Renewal Services (RTA) | 1 time a year | 1 time a year | |||
Geographical scope and area of cover per plan | |||||
Section 1 | GCC | GCC | GCC | GCC + Levant | GCC + Levant |
Section 2 | Outside CoR | Outside CoR | Outside CoR | ||
Section 3 | Outside CoR | Outside CoR | Outside CoR | ||
Section 4 | Outside CoR | Outside CoR | |||
Section 5 | Outside CoR | Outside CoR | |||
Section 6 | Outside CoR | Outside CoR |