• Frequently Asked Questions

    Find answers to all frequently asked queries about our insurance services and solutions

     

     

Health

  • No, they are not linked. You will need to renew each one separately.
  • Definitely. You can use eCards for visa stamping.
  • No, sorry, international direct billing is managed by our network partner MSH International. They will require eCards to validate your eligibility.
  • Here's how it works. Non-network access is always subject to the terms and conditions of your policy. You will have to pay the whole cost of the treatment and then apply for reimbursement. Your claim shall be settled as per the terms and conditions of your policy, after applying any non-network deductibles.

    In the case of elective hospitalization, you need to make sure that you inform us before you get admitted. 

    If the procedures or investigations during any outpatient visit in a non-network hospitalisation might exceed AED 500, you will need to get the necessary prior approval from us. 

    In case of emergencies, please call our helpline as soon as possible for all required details.
  • You should be fine even if you don't have your physical medical card with you. Healthcare providers across the UAE have access to our online platform where they can validate your insurance details using your Emirates ID or your eCard that's available on the OICare portal and myOIC mobile app (available on Google PlayStore and Apple App Store). For your ease, we advise you to download and save the eCards to your mobile phones.

     

    International direct billing is managed by our network partner MSH International. They too can validate your eligibility with your eCard.

  • It's a simple process. To update your Emirate ID, please log in to the OICare portal and go to the ‘Update KYC’ tab under Policy Servicing.
  • Don't worry, it's a quick and easy process. To register on OICare, please click here. You will need to enter your email address, UAE registered mobile number, date of birth, Emirates ID or medical insurance card number to register.

     

    Your medical insurance card number was shared as part of the onboarding email sent to you from noreply@tameen.ae. If you are unable to find it, kindly contact your HR or insurance coordinator. Alternatively, you can call us on our toll-free number 800 4746 and get your card number after verifying your identity. Kindly keep your passport copy handy before making the call, as the executive may request for these details to validate your identity.

  • Healthcare providers have access to our exclusive online platform, where they can validate your insurance details using your Emirates ID or eCard. Your eCard details are available on the OICare portal and myOIC mobile app. For your ease, we advise you to download and save the eCards on your mobile phone.
  • Don't worry, you can use your physical card until its expiry date if you wish. In case you forget to carry the card at any time, you can use your Emirates ID or show your eCard to avail our direct billing services. Just note that for your Emirates ID to work, it should be registered with us. To register, you can log into OICare and update your details.
  • Don't worry. We've got you covered. Your medical insurance card number was shared as part of the onboarding email sent to you from noreply@tameen.ae. If you are unable to find it, kindly contact your HR or insurance coordinator. Alternatively, you can call us on our toll-free number 800 4746 and get your card number after verifying your identity. Kindly keep your passport copy handy before making the call, as the executive may request for these details to validate your identity.
  • Yes, of course you can, as long your new-born is enrolled in the policy. Once enrolled, the primary insured (the father or the mother), can generate the eCard for the baby through his or her OICare account.
  • The coinsurance or co-pay is the percentage or amount you will need to pay the hospital or healthcare provider for all services that are covered under your policy. In your case, you will need to pay 20% of the total bill from your side.
  • No, you don't. As it says, the deductible/co-pay is applicable only for consultation. Hence you need to pay the mentioned amount only for that service. You don't need to pay anything from your side for any of the other covered services.
  • myOIC is a mobile app exclusively available to all our customers. The app is available on the Apple App Store and the Android Play Store as ‘myOIC’.
     
    The app allows you to submit and track your reimbursement claims, find the network providers closest to you, generate the eCard for yourself and your dependents. The login details for the app are the same as those for OICare.
  • Brokers, the policyholder and the insured members have access to OICare to generate the eCard. If you are a broker or policyholder, then kindly contact your Relationship Manager for your OICare access, if you don’t have an account already. Insured members can register themselves instantly using their email address, UAE registered mobile number, date of birth, Emirates ID or healthcare insurance card number.
  • Please email us on service@tameen.ae or call our toll-free number at 800 4746. Our agents will be available to assist you from 8 am till 8 pm from Sunday to Thursday and from 8 am till 4 pm on Saturdays.
  • No, of course not. Even if your Emirates ID is no longer valid, you can use your eCard, that's available on the OICare portal or the myOIC mobile app, for eligibility verification with the network provider.
  • No, it will not. For access to healthcare services, you can use your eCard that's available on the OICare portal or the myOIC mobile app for eligibility verification at provider location.

Commercial

  • Yes of course! The contractor's plant and machinery are covered under our Contractor's All Risk policy.
  • No, sorry, these are non-cancellable policies.
  • No, sorry, we can only issue a burglary cover policy if there is a fire policy covering the items.
  • Definitely! As long as you have an existing fire policy covering the stock. You have the option of extending the fire policy to cover the same stock against burglary as well.
  • Yes, we do accept insurance through freight forwarders as long as the insurance is made in the name of the legitimate cargo owner.
  • No, not for all goods. It actually depends on the nature of goods (like glass items, vehicle, steel pipes, G.I. pipes, or bulk cargoes), the nature of conveyance, and the packing facility. Based on these factors an excess condition is imposed under the policy.
  • No, any loss or damage to items that are immediately affected by the above are not covered. However, your insurance can be extended to cover any loss or damage to the correctly executed items resulting from an accident that happened because of faulty design, defective material or workmanship.
  • Normally we do not provide insurance coverage for physical damage to jet skis. But we can offer third party liability insurance for any loss or damage arising out of use of a jet ski. We can also provide personal accident cover for the driver.
  • Yes, we can provide All Risk cover for plasma TVs, as long as there is adequate packing.
  • Yes, we do! We insure a variety of pleasure crafts ranging from small to luxury crafts worth tens of millions of dirhams.
  • We do not insure wooden trading dhows on principle. But we do insure wooden dhows used for pleasure or as floating restaurants.
  • Yes, we do provide a degree of protection and indemnity (P&I) cover in accordance with the terms of your hull & machinery insurance cover. In addition to this, we can also offer you full P&I insurance, with liability for cargo, crew & pollution, from one of the reputable P&I clubs in London.
  • It depends. The excess charged can be a percentage of the shipment value or a percentage of claim amount or sometimes even a fixed amount.
  • Sure. We can insure your giraffes under our livestock insurance clauses.
  • Yes, of course, we can provide cover for your gift. Just remember that subject to the All Risks Parcel Post Clause, at least 25% of the value should be declared to the carrier (or on the air waybill).
  • Yes, we can cover your printing press under our Fire or Property All Risks policy.
  • You can get our Fire or Property All Risks policy for your office/shop/warehouse.
  • No, these are exclusions under the policy. However, the policy can be extended to remove these exclusions and cover the mentioned damages and injuries, with some limitations.
  • No, inland transit is usually an exclusion. However, the policy can be extended to cover inland transit, at terms to be agreed.
  • Normally, export/third country shipment cover terminates at the point of discharge of goods at the seaport/airport of arrival. But on a case-by-case basis, we do provide land transit cover from warehouse to warehouse. This usually depends on the nature of goods & the distance of the final warehouse from the port of discharge.
  • Yes. Loading/unloading is covered in the Contractor's All Risk policy.
  • Yes, the insurance is valid on any airline as long as the passenger is assigned a proper seat.
  • Yes, third-party liability is covered while the equipment is being used as a tool-of-trade within contract sites.

  • Yes, tsunami should be covered as long as the provided policy covers earthquakes.
  • No, it's not. It totally depends on you. But we would say that it is advisable.
  • Yes, of course, you can insure the shipped goods with us as long as there have been no known or reported loss up to the date and time you contact us.
  • So, this is how it goes. You will need to estimate the maximum value of the stock that you may be holding at a particular point of time during the policy. This will be considered as the sum insured and the premium rate is charged based on this amount. 

    At the beginning of each month, you will need to declare the highest value of the stock that you were holding during the previous month. The same will be considered as the declaration for that month. At the end of the policy period, the premium is adjusted based on the average monthly declarations provided by the insured.
  • No, you don't need to. It is the responsibility of the owner of the building to buy insurance cover for it since he has got the insurable interest. 

    You can purchase insurance for the contents of your shop. However, to protect yourself in the event of any damage to the building, for which you are legally liable, you may also opt for the Tenant's Legal Liability extension under our Fire/Property All Risks policy.
  • To be honest, we don't usually insure plastic factories. However, you can reach out to us and we can come to a decision based on your case.
  • There is no fixed tariff in such cases. The rate/premium is usually decided on a case-to-case basis, depending on your building, the kind of covers you are looking for, and other factors.
  • Incoterms (or International Commercial Terms) are a series of terms published by the International Chamber of Commerce. These are used to communicate the obligations between the buyer & seller with respect to transport, costs & risks. The most common incoterms are:

     

    • EXW - Ex Works
    • FCA - Free Carrier
    • FAS - Free Alongside Ship
    • FOB - Free on Board
    • CFR - Cost & Freight
    • CIF - Cost, Insurance & Freight
    • CPT - Carriage Paid To
    • CIP - Carriage & Insurance Paid to
    • DAF - Delivered at Frontier
    • DES - Delivered Ex Ship
    • DEQ - Delivered Ex Quay
    • DDU - Delivered Duty Unpaid
    • DDP - Delivered Duty Paid

  • Actual & Constructive Total Loss.
  • We'll need the following details when providing marine cargo insurance:

    - Name and address of the insured
    - Details of the consignment
    - The packing condition
    - How the cargo is packed (pallets/carton/bales/bags/bundles etc.)
    - Conveyance, like steamer in container/non-container/on-deck/breakbulk/bulk &/or airfreight/land conveyance/air parcel post 
    - The value of the consignment
    - The basis of valuation 
    - The origin and destination of the voyage
    - Whether any transhipment is involved
    - Confirmation letter from the insured about the rate and terms agreed by them
  • For providing P&I cover, we will need the vessel’s complete details, including its trading area, class, type of cargo, the number of crew members, the nationality of the crew and a survey report.
  • Item 1: Value of contract works at the completion of the construction inclusive of all materials, wages, freight, customs duties, dues and materials or items supplied by the principal.

     

    Item 2&3: The replacement value of construction plant, equipment and construction machinery which shall mean the cost of replacement of the insured item by new items of the same kind and capacity.

  • The sum insured in an Erection All Risks policy is the total value of the erection works or civil engineering works at the completion of the erection, inclusive of the freight, customs, duties & dues, and erection cost.
  • All Risk covers the loss or damage to the insured subject matter by perils of the sea, general average sacrifice, salvage charges, jettison, overloading or derailment of land conveyance, collision or contact of the vessel with any external object other than water, breakage, water damage, non-delivery and partial losses, excluding certain perils which appear under the exclusion clause.
  • An electrical clause excludes any damage to the equipment directly caused by any fluctuations in electrical current or short circuit, which subsequently results in a fire. However, the policy covers damages subsequently caused to any other items by the said fire.
  • Hazardous goods are those that have a low flash point and can easily get damaged by fire.
  • Loss of rent insurance covers the insured for the amount of rent they might lose in the event of a loss or damage to the insured property.
  • The cost of replacing an insured property or asset in case of damage or loss.
  • In addition to the primary covers, our Fire Policy has extensions for earthquakes, storms, floods, tempest, the impact of vehicles and aircraft, bursting of pipes, riots and strikes, and malicious damage explosion.
  • Classification societies are independent, non-profit, non-governmental committees representing ship owners, shipbuilders, engine builders & underwriters. They define the standards that ensure that ships are built & maintained in seaworthy and safe conditions.

    Classification is compulsory for ocean-going vessels and vessels above a certain size.
  • In addition to everything that's covered under the "C" clause of the institute cargo clauses, this one also covers damages in the event of non-delivery of an entire unit as per bill of lading &/or entire container (damages are not covered).
  • • Material Damage
    • Third Party Liability
  • Fire and Lightning.
  • In CPM policies, the sum insured is calculated based on the current new replacement value irrespective of the original purchase value.
  • In most cases, the body of a pleasure craft is made out of GRP materials. It can also be made of steel, wood and aluminium, with the engine being outboard or inboard.
  • A Fire Insurance policy provides cover for risks of fire and other damages that occur due to fire. A Property All Risks policy provides cover for burglary and accidental damage in addition to covers for fire and its allied perils. Therefore, Property All Risks has a higher premium.
  • In the case of insurance, the "mode of transport/transit' will be how the goods being insured are transported from one place to another. The mode of transit/transport could be a steamer in container/non-container/bulk/break bulk, and/or air freight, and/or land conveyance, and/or parcel post etc.
  • The standard war rate is 0.05% as per the war scale for non-war-prone areas.
  • You should buy an annual policy for Contractor's Plant and Machinery if your machinery is going to be used in different locations throughout the year.
  • Chandeliers, glassware items, sugar shipments & bulk shipments in general.
  • The thing is, the value of machinery is likely to increase every year. At some point in time, the value of some of the parts may even exceed the purchase value. Hence, in order to bridge this gap, the machinery should be insured for its new replacement value.
  • No, the value of your existing property needs to be declared and will be covered under section I (material damage). You will be charged a premium will be charged for the same.

Group and Credit Life

  • Coronavirus is not excluded for death and disability benefits under Group & Credit Life policies.

CRS Individuals

  • The CRS self-certification form will be required for the minor account holder only; so, the guardian can provide the certification on behalf of the minor. The guardian will be reported if he/she maintains a separate account with OIC.
  • We will be unable to establish your tax residency as per the CRS regulations. We shall use the information held on our records to determine whether you may be tax resident outside the UAE and report them accordingly to the UAE Ministry of Finance. We encourage you to complete and return the form, so as to ensure that reporting decisions are based on accurate information.
  • FATCA requires information to be reported about US persons, including US citizens and residents, whereas, CRS requires financial institutions to report the policy/account and 'tax residency' information of all reportable persons (a tax residency concept, regardless of citizenship).
  • Information needs to be provided once at the time of policy/account opening. The customer is required to provide an updated form, in case of change in customer circumstances, which may indicate a change in tax residency status.
  • The POA holder can provide the certification on behalf of the account holder as the CRS self-certification form is required for the account holder only. The POA holder will be reported if he/she maintains a separate account with OIC.
  • Yes. Each joint account holder will need to provide a separate CRS self-certification form.
  • All financial institutions regulated in the UAE, including banks, custodians, insurers and asset managers are required to be compliant with the CRS.
  • The tax residency status of all customers should be identified and all accounts should be classified. Although customers may be residents in the US, they may also be tax residents in other jurisdictions.
  • Customers may be tax resident in more than one jurisdiction depending on their circumstances. You should list all jurisdictions in which you are treated as tax resident and provide the tax identification number for each one. Please contact a professional tax advisor or check the OECD website for more information on how to determine your tax residency, as OIC cannot provide any tax advice.
  • There is a possibility that certain countries do not issue Tax Identification Numbers. In such a case, a customer is required to provide details as to why it has no TIN in the self-certification.

     

    Jurisdictional guidance on TINs (or functional equivalents) may be found on the OECD website.

  • In line with the CRS requirements, we will ask you for your:

    • Name
    • Address
    • Place of Birth
    • Date of Birth
    • Country(ies) of tax residence
    • Taxpayer identification number(s) of each identified tax residency

  • The information provided to the tax authorities the following details:

    • Name
    • Address
    • Jurisdiction(s) of tax residence
    • TIN(s)
    • Date of birth
    • Place of birth
    • Name of the Reporting Financial Institution
    • Policy/Account number
    • Policy/Account balance
    • Gross amount paid to the account in a year (interest, dividends, other income)
    • Gross proceeds paid or credited to the account

  • For entities, this is typically where the entity has an obligation to file a tax return or is liable to pay income or corporation taxes. This may be determined by where the entity is incorporated, but there are other determining factors, based on each jurisdiction's tax residency rules.

     

    Please note that OIC is not authorized to provide any tax advice to customers. Therefore, we suggest you to contact a tax advisor. Additional information may also be found on the OECD website.

  • The Common Reporting Standard (CRS) is a global standard under OECD (Organization for Economic Co-operation and Development) for automatic exchange of financial account information for tax purposes. CRS is a global version of FATCA and the UAE Ministry of Finance has committed to implementing the CRS guidelines, starting 1 January, 2017. The CRS regulations require financial institutions such as Oman Insurance or any of its affiliates ('OIC'), to collect and report certain information about a policyholder's current tax residency, policy/account information and information about its Controlling Persons, as mandated by the concerned UAE authority. The concerned UAE authority may then share this information with the tax authority where you are tax resident.
  • CRS is a mandatory requirement of our policy/account opening procedure. In case you do not want to provide the required information then we will not be able to process your policy request for dealing with OIC.
  • For further information on your tax residency, please refer to the rules governing tax residence that have been published by each local tax authority. You can also find out more at the OECD website.
  • OIC will respect your data privacy. We will only disclose your information to the relevant tax authorities if we are legally required to do so.
  • Under the CRS, tax authorities require financial institutions such as OIC to collect and report certain information relating to their customers' tax statuses.

     

    If you open a new account/policy, invest in new financial products or change your circumstances in some way, we will ask you to certify a number of details about yourself. This process is called 'self-certification' and we are required to collect this information under the CRS.