OICare User Manuals

Detailed video tutorials on how to perform various actions and access different features and services on our OICare portal.
  • E-card Download

    This demo guides you on how to quickly generate e-cards for your employees and their dependent members using our dedicated OICare portal.

  • Batch Addition

    Learn how to add new employees into your group healthcare batch. Enter employee details, upload supporting documents and generate reference numbers instantly.

  • Batch Deletion

    Learn how to remove multiple employees at a time from your company's group healthcare plan. Enter employee details, upload supporting documents and complete batch deletion process easily.

  • Card Replacement Request

    A step-by-step guide on how to request a replacement policy card for members or dependents, with the option of adding a new photo during the process.

  • Endorsement and Invoice Download

    Download endorsements and invoices using this easy video guide of our OICare portal. You can download and save the documents in your local drive.

  • Individual and Member E-Card Download

    This demo guides you on how to instantly download e-cards through our OICare portal with easy info like your card number or Emirates ID and date of birth on hand.

  • Manual Addition

    A simple video walkthrough of the OICare portal on how to add members or their dependents one-by-one into your company's group healthcare plan.

  • Manual Deletion

    A simple video walkthrough of the OICare portal on how to delete members and their dependents one-by-one from your company's group healthcare plan.

  • Member List Download

    A video tutorial of the OICare portal on how to generate and download the complete list of members on your company's group healthcare plan. You can choose all members or just the active or inactive ones.

  • Pre-Approved Certificates

    Use this easy video guide to learn how to download pre-approved certificates for different types of individual and group policies.

  • Update KYC for Member

    This step-by-step video tutorial will guide you on how to update the KYC information for group health plan members or their dependents one-by-one on the OICare portal.

  • Update KYC in Batch

    This step-by-step video tutorial will guide you on how to update the KYC information for multiple members and their dependents in batch on the OICare portal.