In case of an emergency or hospitalisation outside the UAE, please call our 24/7 helpline numbers available in Ireland, Germany, France, Spain, and the USA. Alternatively, reach out to us on +962 6 5008119, send a fax to +97317386474 or write to us at TRAVELA@mapfre.com. Please keep your policy number handy before the call.
For all other claims, contact our claims department on:
Tel.: +971 4 233 7463/464
UAE toll free number: 800 4746
When you contact us, you will be prompted for your policy number as stated in the Certificate of Insurance. You may, if you prefer, also visit one of our offices to file your claim.