• Thiqa Plan Top Up

    • For existing Thiqa Programme members
    • Added benefits and covers
    • Option for international direct billing

Product Overview

Thiqa or "trust" is a wonderful healthcare programme launched by the Abu Dhabi government to give full medical coverage to all UAE nationals living in the Emirate of Abu Dhabi.


We have made an effort to add on to this initiative with our Thiqa Top Up plan. The plan provides benefits and coverages over and above what is offered under the programme. There is also an optional benefit of international direct billing services.


Please note that this Top Up plan is available only to people who are included in the Thiqa Programme.

How to Get Insured

  • Apply by Phone

    Call us at 800 4746 (toll-free) for more information and to enrol over the phone.

  • Apply by Email

    Drop us an email with all your details and we'll get back to you soon.
  • Apply in Person

    Walk into one of our branches to get information, apply, and enrol in person.
Alternatively, request a call back from one of our insurance experts.

Product Resources

FAQs
  • Here's how it works. Non-network access is always subject to the terms and conditions of your policy. You will have to pay the whole cost of the treatment and then apply for reimbursement. Your claim shall be settled as per the terms and conditions of your policy, after applying any non-network deductibles.

    In the case of elective hospitalization, you need to make sure that you inform us before you get admitted. 

    If the procedures or investigations during any outpatient visit in a non-network hospitalisation might exceed AED 500, you will need to get the necessary prior approval from us. 

    In case of emergencies, please call our helpline as soon as possible for all required details.
  • That usually depends on the type of network cover allotted to you. It will be mentioned on your OIC Health card. Based on this, you can access the full list of healthcare providers through the OIC website - https://medicalnetwork.tameen.ae/ or with the insurance coordinator / HR dept. of your company.
  • The coinsurance or co-pay is the percentage or amount you will need to pay the hospital or healthcare provider for all services that are covered under your policy. In your case, you will need to pay 20% of the total bill from your side.
  • No, you don't. As it says, the deductible/co-pay is applicable only for consultation. Hence you need to pay the mentioned amount only for that service. You don't need to pay anything from your side for any of the other covered services.
  • You should be fine even if you don't have your physical medical card with you. Healthcare providers across the UAE have access to our online platform where they can validate your insurance details using your Emirates ID or your eCard that's available on the OICare portal and myOIC mobile app (available on Google PlayStore and Apple App Store). For your ease, we advise you to download and save the eCards to your mobile phones.

     

    International direct billing is managed by our network partner MSH International. They too can validate your eligibility with your eCard.

  • Don't worry, it's a quick and easy process. To register on OICare, please click here. You will need to enter your email address, UAE registered mobile number, date of birth, Emirates ID or medical insurance card number to register.

     

    Your medical insurance card number was shared as part of the onboarding email sent to you from noreply@tameen.ae. If you are unable to find it, kindly contact your HR or insurance coordinator. Alternatively, you can call us on our toll-free number 800 4746 and get your card number after verifying your identity. Kindly keep your passport copy handy before making the call, as the executive may request for these details to validate your identity.

     

See more FAQs

Are You an Existing Customer?

What our customers think

  • I love how easy it is to claim reimbursements. The requirements are easy and I received the cash in my account within 10 days.

    Kristine

  • So far, I have been very happy with the cover. It is speedy and I particularly appreciate the SMS messages to give ongoing updates about the process.

    Katie

  • We were not happy at the beginning but later on, everything has been settled and we are happy to prompt you to others. And we did already this year by adding three members.

    Radwa

  • I like the professional manner in which the reimbursement claims are handled in terms of the time frame involved and keeping the member posted on the claims status/statements.

    Rita

  • Prompt claim acceptance, timely information and processing of claim in a very short time. Also, prior approval of in & out patient treatment in a reasonable time.

    Prashant Gopal

  • Efficiency!!! The app is easy to use. Uploading forms is easy!! I don't have to go to the HR to give materials and ask how my claim is doing. I can go directly to Oman Insurance.

    Sarah

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